Friday, September 05, 2008
Frequently Asked Questions

General Information
• What is Bill Express?
• What is the connection between Bill Express and Grace Kennedy & Co. Ltd?
• In what markets does Bill Express have a presence?
• How many outlets comprise the Bill Express network?
• Is there a formal contract in place between Bill Express and the companies it collects for?
• How soon after payment is my account at the Billing company credited?
• Does it cost me to use Bill Express?

Bill Express Online
• What is billexpressonline.com?
• How does billexpressonline.com bill payment work?
• How soon after I enter my personal an account information may I start to use the
  service?
• How secure is the billexpressonline.com bill payment facility?
• For services requiring user payment what options are available for payment?
• How do I cancel the facility?
• How do I change personal information?

Registration
• If I haven’t signed up can I still access the web site?
• What happens if I forget my password?
• How private is the personal information entered through the web site?
• Can other persons log in to my account and access information or pay bills?
• Can other persons change my registration information?

Payment
• What happens if my credit card information changes?
• What happens if my credit card payment is declined?
• What happens if I lose my payment confirmation number?
• What happens if I make a payment to the wrong account?
• What is the exchange rate used in computing the payment amounts?
• What do I do if my payment has not been received or credited to my account?
• How can I confirm that a payment has been made?
• How do I know what is the current status of my payment?
• How do I see my past payment history?
 
  
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